April 23, 2014

Teenager Guide to Online Reputation Featured in The Telegraph

While The Telegraph reports on my latest e-book, I take a look at some other news articles about how teenagers are being affected by social media, and explain how parents and carers can help.

April 16, 2014

Help Your Teenager Protect their Online Identity

According to a survey by the Family Online Safety Institute “76% of teens are very or somewhat concerned about the privacy of their personal information being harmed by their online activity.” This blog posts looks at why it is important to help your teenager protect their online identity.

April 15, 2014

How to Help your Teenager Build a Positive Online Profile

This article is extracted from my recently published e-book A Guide to Managing Your Teenager’s Personal Reputation Online. A copy of the book is available to download for free on the publications section of this blog.

April 1, 2014

Social Media Customer Service Response and Why it Matters

Social media is evolving as we speak – not only is it being used by companies to promote brands and sell goods worldwide, it is also being used by customers to express themselves. A social media customer service response strategy is important to implement if you want to keep your customers happy – at all times.

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