Social Media Customer Service Response and Why it Matters

Social media is evolving as we speak – not only is it being used by companies to promote brands and sell goods worldwide, it is also being used by customers to express themselves. A social media customer service response strategy is important to implement if you want to keep your customers happy – at all times.

Personal Reputation Management

In this blog post we look at how Personal Reputation Management is something everyone should consider carefully. We also highlight features from Igniyte’s recently published Guide to Managing Personal Information Online, which provides a wealth of practical advice and guidance from how to build a successful Internet profile to dealing with defamatory content.